Wetsuit Centre Reviews

Ordered a wetsuit and as nobody seemed to have them in stock called to confirm they had stock. Wetsuit Centre confirmed stock so I placed my order straight away online. Then I looked for the tracking details to see where it was in anticipation and discover they cancelled the order as they can't fulfil it due to the wetsuit being on backorder.Could have ordered an alternative or gone elsewhere but now I have to wait 4-6 days for a credit due to lies from the Wetsuit Centre.Won't touch them again ever and hope this stops others as well. Massive fail after confirming by phone that you had stock. Not a mistake totally unprofessional and zero trust. Unfortunately unable to give zero stars.

Quick Delivery, good price

Competitive price for 3.2 wetsuit. Easy to order. Arrived within 4 days. Great product and fast delivery

Yes, excellent. Item in stock, ordered and received prompt confirmation of order being dispatched. Delivery received as expected. Highly recommend and will buy from again.

Rapid and no fuss cancellation of my order when I changed my mind.

Really good short wetsuit for my son, and luckily the size fitted him perfectly.

Speedy ordering and delivery. Good quality product that is exactly as described.

Excellent service. Arrived so quickly. My son is thrilled. Thank you ?

Excellent, efficient service

Great service,wetsuit spot on! Only thing I would say is it should have maybe been boxed rather than just in a bag so to protect against damage!

Failed to deliver my order. After waiting 10 days for the promised delivery, I emailed to say I had not received goods. I had prompt reply. 2 days later I had further email to say my order could not be settled as they didn't have the item. I was refunded my money but no there was no offer of compensation.

An absolute disgrace! I purchased a O’Neill wetsuit from these guys late October to prepare me for the coming winter months, after only 6 times unfortunately the zipless wetsuit head flap tore and the pull chord snapped (really think again before buying a zipless) I was ever so disappointed so I contacted the wetsuit centre. They were super quick at replying and told me to send the wetsuit back, they would then send it to O'Neill to either be fixed or issue a new one. The wetsuit was sent off on the 5th December - I had to pay full postage, 2 weeks past and I heard nothing. I emailed the wetsuit centre to find out if they received the wetsuit, they replied on the 19th December with “it is currently at O’Neill but hope to hear back from them at the start of next week”. I then had to prompt them again to find out how it was getting on, this was the 11th Jan - another national lockdown took place on the 5th so understood I might not hear back from them, this point I was absolutely gutted as I was without a wetsuit for 2 months! On the 12th Jan the wetsuit centre replied back to me to tell me “Nothing yet, O’Neill were closed over the festive period and should reply this week”. I left it and decided they would get back to me when they heard something. Feb 1st and still nothing - I asked the wetsuit centre for any news. They mentioned this had gone far too long and O’Neill usually reply within days, it’s been 60 days!! The next day O’Neill suddenly replied back, and the first time we have heard from O’Neill within 60 days, “they have decided to fix your wetsuit” - eyy, they have taken 60 days to now realise they would like to fix the wetsuit!! The wetsuit centre offered me a full refund or I wait for the wetsuit to be repaired and £100 compensation. Now that is a kind gesture but all I want is my wetsuit, that after 6 uses was unusable and have waited 60 days to find out it will be fixed (not even started it).In the future I will think again at purchasing anything from O’Neill and the wetsuit centre for the lack of communication and time it has taken to resolve quite a simple problem.Must point out they have decided to give me a full refund today and the wetsuit will be fixed and sent back to me, can’t wait to use my 5/4 in the summer.